# Contact

> How to reach the operator of AdScaled Converter: e-mail, phone, postal address and how to report a security issue.

A question about the converter, your account, the API or a payment? Write to us. We answer in Czech and English.

Updated 14 Oct 2026

## E-mail

The fastest way to reach us is contact@adscaled.media. Write about the converter, your account, the Pro plan, API keys, payments or data protection. We answer in Czech and English.

## Phone

+420 731 830 392 (Czech and English)

## Operator

AdScaled, Pavel Alexander Kubík, IČO 23422637, Dukelských Hrdinů 289, 417 42 Krupka, Czech Republic. Agency website: www.adscaled.media.

## Before you write

- For an API error, include the time of the request, the endpoint and the error code (error.code).
- Never send us your password or a full API key. Its prefix, shown in your account, is enough.
- For a payment, include the account e-mail and the invoice number.

## Report a vulnerability

Report a security issue to contact@adscaled.media. The contact is also in /.well-known/security.txt.

- [Security and privacy](https://converter.adscaled.media/en/security.md)
- [Privacy policy](https://converter.adscaled.media/en/privacy.md)

## Pages

- [Converter](https://converter.adscaled.media/en/index.md)
- [All conversions](https://converter.adscaled.media/en/conversions.md)
- [PDF tools](https://converter.adscaled.media/en/pdf-tools.md)
- [YouTube to MP3](https://converter.adscaled.media/en/youtube-to-mp3.md)
- [YouTube to MP4](https://converter.adscaled.media/en/youtube-to-mp4.md)
- [Pricing](https://converter.adscaled.media/en/pricing.md)
- [API for developers](https://converter.adscaled.media/en/developers.md)
- [Security and privacy](https://converter.adscaled.media/en/security.md)
- [About](https://converter.adscaled.media/en/about.md)
- [Contact](https://converter.adscaled.media/en/contact.md)
- [Terms of service](https://converter.adscaled.media/en/terms.md)
- [Privacy policy](https://converter.adscaled.media/en/privacy.md)

## Popular conversions

- [PNG → WebP](https://converter.adscaled.media/en/convert/png-to-webp.md)
- [JPG → WebP](https://converter.adscaled.media/en/convert/jpg-to-webp.md)
- [WebP → JPG](https://converter.adscaled.media/en/convert/webp-to-jpg.md)
- [JPG → PDF](https://converter.adscaled.media/en/convert/jpg-to-pdf.md)
- [PNG → ICO](https://converter.adscaled.media/en/convert/png-to-ico.md)
- [CSV → Excel](https://converter.adscaled.media/en/convert/csv-to-excel.md)
- [JSON → CSV](https://converter.adscaled.media/en/convert/json-to-csv.md)
- [Markdown → HTML](https://converter.adscaled.media/en/convert/markdown-to-html.md)

## Languages

- [Čeština](https://converter.adscaled.media/kontakt.md)
- [Русский](https://converter.adscaled.media/ru/kontakty.md)
- [Deutsch](https://converter.adscaled.media/de/kontakt.md)
- [Français](https://converter.adscaled.media/fr/contact.md)

## AdScaled products

- [AdScaled BG Remover](https://bgremover.adscaled.media/): Remove backgrounds, objects, metadata and more, free in your browser
- [AdScaled LinkBoard](https://linkboard.adscaled.media/): Send links, text and files between your devices, no sign-up
- [AdScaled Shop](https://e-shop.adscaled.media/en/): Marketplace of independent shops
- [Made by the AdScaled agency](https://www.adscaled.media/en/)

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Contact | AdScaled Converter

- URL: https://converter.adscaled.media/en/contact
- E-mail: contact@adscaled.media